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Since the NHS budget cuts in 2015, pharmacy revenue streams have been under pressure.
Meanwhile, overheads and workforce costs have continued to rise.
Much of this burden is hidden.
Evolving regulatory frameworks increasingly tie up your best people in admin-heavy compliance work, pulling pharmacists away from patient care and clinical delivery.
This sucks up valuable time.
And the downstream effect? The wider team progresses only as fast as mandated training allows, slowing service delivery, growth, and engagement.
In this session, we speak with Ketan Agravat, Director of Operations at Pearl Chemist, who successfully escaped the drag of legacy responsibilities by solving the employee training and operational compliance challenge through automation.
You’ll hear how they:
-Freed up pharmacist time by confidently delegating down
-Unlocked higher engagement through individual learning ownership
-Achieved peace of mind across a complex regulatory framework
These hidden burdens must be addressed as pharmacies shift into clinical service delivery.
The pharmacy of the future is free from the burdens of the past; this session looks at how successful pharmacies have already done that.
Meet the Speakers
Paul Lowndes was the Founder and CEO of Mediapharm, now part of Agilio group. Mediapharm is a leading provider of General Pharmaceutical Council-accredited courses for pharmacy. Its sector-specific platform ensures pharmacists and owners can easily deliver and track mandatory staff training – saving time and reducing risk.
Ketan Agravat, as Director of Operations at Pearl Chemist Group, leads comprehensive pharmacy retail management and drives the implementation of advanced clinical governance frameworks. With extensive experience as an Independent Prescriber and Superintendent Pharmacist, he ensures operational excellence, compliance, and patient safety across the group’s pharmacies.